Customer Support

Your satisfaction is my success!

Web design and web hosting are extremely competitive industries - the only way for a small firm or individual to truly stand out is to offer exceptional customer service. I offer 4 options for customer support:

• Submit a support ticket
  You can use the help desk to submit a support ticket, and track the status of your ticket online.
• Community forums
  Topics of interest, frequently asked questions and community support.
• Live Online Chat
  If you want instant gratification, use the online help system - it’s fast and easy to use! There’s a help icon on every page - just click it to pop up an Ajax-powered chat window.
• Telephone
  Customers can call the support line 24/7. I am usually available during the hours of 7:00 a.m. - 8:00 p.m. Pacific time, and check my voicemail frequently.
• In-person support/training
  If you’re in the Portland area, I can make arrangements to come to your office and train you or your personnel in the use of your website.

Your happiness with your web site is my goal, first and foremost. I follow this golden rule, taken from one of my childhood heroes: